Terms & Conditions
Thank you for choosing Joanne Lee – Health.
These Terms and Conditions (“Terms”) should be read along with my Informed Consent, Privacy Policy, Legal Statement, Fee Structure document, Cookie Policy, Cancellation Policy, Terms of Website Use and Communications Policy and are aimed to give you a guide to the process you are about to undertake to allow you to attend your consultations with peace of mind.
Please take some time to read these Terms and do not hesitate to contact me if you have any questions.
1.0 GENERAL TERMS AND CONDITIONS FOR ALL CLIENTS
1.1 These Terms form the basis of the contract between you and Joanne Lee – Health.
1.2 Please read these Terms carefully and take the opportunity to ask me any questions.
1.3 These Terms tell you who I am, how I will provide services to you, how you and I may change or end the contract, what to do if there is a problem and other important information.
1.4 I will carry out a consultation with you to determine your personalised programme (dietary, testing, supplements, lifestyle medications) that I believe will best suit your goals and support your health. It is your responsibility to ensure that the personalised programme accurately reflects your wishes as discussed with me in relation to your care.
1.5 Important: Please note the following:
(a) Minors: From the age of 16, children are presumed by law to be competent to give consent for themselves for healthcare. Someone with parental responsibility must provide written consent on behalf of a child under the age of 16 and be present at all consultations.
(b) For minors under the age of 16 you will need to complete registration paperwork and a detailed questionnaire on your (or your child’s) medical and dietary history. This allows me to understand some of the root causes that may underlie your condition, particularly if it is a long-term chronic condition.
(c) You must not use my services for any inappropriate purposes (including, without limitation, to obtain clinically inappropriate prescriptions or tests);
(d) Following your consultation with me, you must seek further advice from me or another healthcare professional if you have any concerns about the information I have given you, or if your condition changes, and you must seek immediate medical assistance if you suffer adverse or unexpected effects of any healthcare product recommended to you;
(e) You acknowledge that any educational material contained on my website is for general information only and should not be interpreted as advice for you unless it has been specifically recommended by me during a consultation with you.
1.6 Your Agreement with me. By registering with me, you agree to be bound by these Terms. If there is any conflict between these Terms, the Privacy Policy, Legal Statement and Fee Structure document these Terms will take precedence. Joanne Lee – Health may update these Terms from time to time, however any changes will only apply to any future visits.
2.0 INFORMATION ABOUT ME AND HOW TO CONTACT ME
2.1 Who I am. I am Joanne Lee – a registered nutritional Therapist (mBANT, rCNHC, mANP, rGNC).
2.2 How to contact me. You can contact me via the secure client portal for existing clients or at Potwell Copse, Arundel Road, Walberton, West Sussex, BN18 0QP or by Email: joanne@joanneleehealth.com
2.3 How I may contact you. I communicate with my registered clients through a secure portal unless you specifically tell me not to by written instruction. This is to protect your confidential information.
2.4 “Writing” includes secure client portal messages and emails. When I use the words “writing” or “written” in these terms, this includes emails. SMS messages are not considered a safe form of communication.
3.0 MY SERVICES:
3.1 My services. I offer consultations for nutritional therapy. This includes dietary, lifestyle advice, testing recommendations and supplements suggestions if appropriate.
3.2 I provide my services with reasonable care and skill.
3.3 I will make an assessment to evaluate the care that you require. I will consider your medical history, and your particular needs.
3.4 Risk of clinical complications. While I will use reasonable endeavours to ensure a satisfactory outcome, no clinical treatment is entirely risk-free, and the results of any programme cannot be guaranteed. If you have any concerns or queries you should discuss these with me.
3.5 Where you instruct me to do so, I may send a report or communicate with other third-party healthcare professionals relating to the services I offer you at my Clinic.
3.6 Additional information. You can find additional information about my services including the fee structure and duration of consultations in my Fee Structure document.
3.7 Booking a consultation. You can make an appointment for my services on our website. Appointments are subject to availability and are only made available to you at my sole discretion. I cannot make any guarantee as to my availability at any particular time.
3.8 Information I need from you. I will need to take some information from you to provide the services:
(a) Certain personal details will be taken from you to confirm your appointment, details of which are set out in my Privacy Policy available on my website.
(b) If you have a letter of referral then please upload this to your secure client portal, together with any details of existing or previous medication taken for your current conditions.
(c) Full and accurate information about your medical history and current symptoms will need to be disclosed to me prior to your consultation. You will need to complete registration paperwork and a detailed questionnaire on your medical history. This allows me to to identify clinical clues that may help better understand some of the root causes underpinning your symptoms and health status.
3.9 What happens if you do not provide information I need? If you do not provide me with information I need, I may not be able to advise you and I may either end my contract with you or make an additional charge of a reasonable sum to compensate me for any extra work that is required as a result. I will not be responsible for providing the services late or not providing any part of them if this is caused by your not giving me the information I need within a reasonable time of my asking for it.
3.10 How I will accept your order for my services:
(a) A new client: When you make an appointment for my services as a new client, you are making an offer to buy my services. Your offer will only be accepted by me and a contract formed when I have confirmed your appointment in writing and you have paid the full consultation fee upfront as a form of deposit to secure your appointment in accordance with clause 4.5(a). If I am unable to accept your appointment, I will inform you of this in writing and will not charge you for any services.
(b) An existing client: When you make an appointment for my services as an existing client the contract you entered into when accepted as a new client will continue to apply and I will charge you for the consultation fee in accordance with clause 4.5(b). If you are an existing client as at the time these Terms take effect, I will ask you to enter into a contract with me as if you were a new client so that both you and we are clear about the terms on which my services are provided.
3.11 I am not responsible for delays outside my control. If my performance of the services is affected by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this, I will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact me to end the contract and receive a refund for any services you have paid for but not received.
3.12 Reasons I may suspend the services. I may have to suspend the services to reflect changes in relevant laws and regulatory requirements or make changes to the services as requested by you or notified by me to you, which may affect your consultations. I will contact you in advance to tell you I will be suspending the services unless the problem is urgent or an emergency. You may contact me to end the contract if I suspend the services which means a consultation is delayed by more than four weeks.
3.13 Referrals. Should you be experiencing complex medical symptoms which require specialist attention I may, where appropriate, refer you to a specialist medical practitioner. I am not responsible or liable for any advice or treatment an external medical practitioner or clinician offers you, regardless of whether I made the original referral.
3.14 Your property. While I will take all reasonable care to ensure the safety of your belongings, Joanne Lee – Health does not accept any responsibility for the theft or loss of, or damage to, any of your or your visitors’ property. I would strongly advise you not to bring valuable personal belongings into the clinic with you, unless required during your visit to my clinic.
4.0 MY CHARGES
4.1 Cost of treatment. The prices for consultations and testing services are set out in my Fee Structure document on my website unless I have agreed another price with you in writing.
4.2 Costs on a time spent basis. You may incur additional costs for: email correspondence with me, requested reports, supplement schedules or other reports or correspondence, as well as telephone calls conducted by me on a time spent basis. Wherever possible I will notify you of these costs prior to providing you with my services but, in the event I am unable to, my prices will be as set out in the Fee Structure document on my website. This will be documented and kept on my internal records. You will be charged for these costs in addition to the consultation fees.
4.3 Supplement Commission: I earn a small commission on supplements and laboratory tests ordered through me to compensate for the time required to interpret functional tests, attend the relevant clinical training and updates for new investigations, and to keep up to date with the supplement market and indications.
4.5 Payment:
(a) A new client: you will make payment at the time of booking your initial appointment. You can do this by card via stripe or bank transfer. If this is not possible please contact the clinic for alternative payment methods. Please reference all payments with your name.
(b) An existing client: I request that all invoices are paid immediately before any follow up consultations after your initial package is completed.
4.6 The Clinic has agreements in place with various laboratories both in the UK and abroad. Costs and information relating to all tests, including functional tests will be discussed with you according to clinical need.
4.7 Late payment. I can charge interest if you delay payment. If you do not make any payment to me by the due date I may charge interest to you on the overdue amount at the rate of 4% a year above the basic Bank of England lending rate after 30 days. If the payment is delayed beyond 60 days, then the rate will be 8% above the bank of England’s base rate. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount. You must pay me interest together with any overdue amount.
4.8 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact me promptly in writing to let me know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved I will charge you interest on properly due sums from the original due date.
5.0 CHANGES TO SERVICES
5.1 Your right to make changes. If you wish to make a change to the services, for example if you want to change the date of your consultation, please email me at joanne@joanneleehealth.com or if already registered, please use the secure messaging on your client portal.
5.2 My right to make changes. I may change the services to reflect changes in relevant laws and regulatory requirements and/or for business reasons, for example because a particular a consultation time is not available. If I do so I will notify you and you can decide whether to proceed or not.
6.0 YOUR RIGHTS TO CANCEL AN APPOINTMENT OR END THE CONTRACT
6.1 You can always cancel a consultation or end the contract before the services have been supplied and paid for. You may contact me at any time in writing to cancel an appointment or end the contract for the services but in some circumstances I may charge you certain sums for doing so, as described below.
6.2 You may cancel an initial consultation at any time on giving 48 hours’ written notice. You will not be charged if you cancel an initial appointment up to 48 hours before the scheduled start time of the relevant appointment. Please do so via your secure client portal.
6.3 You may cancel a follow up consultation at any time by notifying me in writing. You will not be charged if you cancel a follow-up consultation up to 24 hours before the scheduled start time of the relevant appointment.
6.4 You will be charged if you cancel an appointment with less than the required notice period as stated in 6.2 and 6.3 above. You accept that I am not responsible and will accept no liability for any costs, expenses or losses that you suffer as a result of your failure to properly cancel any appointment within the required time frame, that being 48 hours for an initial appointment and 24 hours for a follow-up appointment. Exceptional circumstances may apply.
6.5 You may also cancel the contract in writing for the following reasons:
(a) I have told you about an upcoming change to the services or these Terms which you do not agree to;
(b) I have told you about an error in the price or description of the services and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside my control.
6.6 In the circumstances set out in clause 6.5, you may cancel the contract for services in writing and no fees will be payable other than in relation to any outstanding unpaid invoices and interest. Where possible I will offer to arrange a new appointment for you as soon as possible or another appropriate service. If this is not acceptable to you, I will refund any sums you have paid in advance for services which will not be provided.
6.7 My right to terminate. I may end the contract between us, terminating your right to use the services, if:
(a) you do not, within a reasonable time of my asking for it, provide me with information that is necessary for us to provide the services, as described in clause 3.6 above.
(b) you do not make any payment to me when it is due, and you still do not make payment within 30 days of my reminding you that payment is due.
(c) you seriously (as reasonably determined by me) or repeatedly breach any of these Terms.
(d) abusive or threatening behaviour towards me. I shall refund any costs for services which have not yet been provided.
7.0 IF THERE IS A PROBLEM WITH THE SERVICES I PROVIDE:
7.1 How to tell me about problems. If you have any questions or complaints about the services, please contact me initially.
7.2 Your legal rights. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call Citizens Advice on 03454 04 05 06.
8.0 LIMIT OF LIABILITY – YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE:
8.1 This Clause 8 sets out my entire financial liability to you in respect of:
(a) any breach of the contract;
(b) any breach of statutory duty; and
(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the contract.
8.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
8.3 Nothing in these Terms limits or excludes my liability for death or personal injury resulting from my negligence, for any damage or liability incurred by you as a result of my fraud or fraudulent misrepresentation or for any matter which it would be illegal for me to exclude or attempt to exclude or limit my liability.
8.4 Subject to clause 8.3, in no event shall I be liable for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
8.5 Subject to Clause 8.3, my entire liability under or in connection with the contract shall not exceed my professional indemnity insurance policy coverage available at the time of settlement or judgment.
9.0 OTHER IMPORTANT ITEMS:
9.1 I may transfer the contract to someone else. I may transfer my rights and obligations under the contract to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
9.2 I may not transfer your rights or obligations under these Terms.
9.3 These Terms supersede any previously issued terms and conditions and you acknowledge that in entering into the contract you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the contract.
9.4 Nobody else has any rights under the contract. The contract is between you and me. No other person shall have any rights to enforce any of its terms.
9.5 If a court finds part of the contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
9.6 Even if I delay in enforcing the contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these Terms, or if I delay in taking steps against you in respect of your breaking the contract that will not mean that you do not have to do those things or prevent my taking steps against you at a later date. For example, if you miss a payment and I do not chase you, but I continue to provide the services, I can still require you to make the payment at a later date.
9.7 Which laws apply to the contract and where you may bring legal proceedings.
The contract, any dispute or claim (including any non-contractual disputes or claims) arising out of or in connection it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that Courts of England and Wales shall have non-exclusive jurisdiction to settle and dispute or claim (including non-contractual disputes or claims) arising out of in connection with the contract or its subject matter or formation.
Version 2: 21/08/2022